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THE RETENTION SUCCESS SYSTEM™

Stop DON & Staff Turnover—Cut Your Agency Costs

The Challenge

Skilled nursing facilities are losing DONs, nurses and aides to less stressful roles—jeopardizing care quality, compliance, revenue, and mission

  • Demand is soaring as the population ages, with regulatory burdens intensifying

  • Turnover and agency costs are straining budgets and morale

Without clarity on where engagement is faltering, and an improvement plan to fix it, turnover will continue to hemorrhage

Our Solution:

The Retention Success System™

The Retention Success System™ is a QAPI-aligned, five-step engagement diagnostic and improvement framework created to (1) reduce nursing home staff turnover, (2) eliminate agency usage, and (3) improve job satisfaction for your Director of Nursing.

Developed with over 20 years of skilled nursing recruitment experience and a rigorous two-year panel study with more than 150 frontline nursing home CNAs, nurses, unit managers, DONs, administrators, and psychologists — uncovering the true, often hidden drivers of nursing home staff and DON turnover.

  • Measures staff engagement

  • Pinpoints weaknesses

  • Delivers a data-supported improvement plan with implementation support

Built around five core Pillars — Success, Impact, Synergy, Improvement, and Resilience — the Retention Success System™ also helps facilities address and prevent survey citations, align with CMS standards, and improve care, compliance, and outcomes.

Guaranteed to boost engagement and retention 20-40% in eight weeks

How it Works

1. MEASURE

The process begins with our proprietary EngagementAudit™—a 120-point diagnostic survey that your nursing staff takes online, anonymously, measuring engagement strengths and weaknesses across the Five Pillars of Engagement.​

2. IMPROVE

Based on EngagementAudit™ data, we create a customized Performance Improvement Plan. Each weak engagement area is paired with a targeted improvement initiative. Over an eight-week cycle, we work 1:1 with your Director of Nursing to implement the plan—requiring no more than 45 minutes a day from their busy schedule.

3. ADJUST

During the improvement period, your Director of Nursing receives unlimited phone and email support for guided course-correction to achieve data-driven success—enhancing job satisfaction and improving care

4. RE-MEASURE

After all Five Pillars of Engagement are addressed with improvement initiatives, a second staff-wide EngagementAudit measures improvement and establishes new benchmarks.

5. SUSTAIN

Following the second EngagementAudit, a summary review reveals to your Director of Nursing which initiatives had the biggest impact, and why, and establishes an evidence-based Retention Improvement Blueprint to drive continuous improvement.

 

Optional follow-up audits throughout the year support long-term retention success, help maintain agency-free operations, and improve job satisfaction for your Director of Nursing.

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Designed specifically for Directors of Nursing Services (DONs), Assistant Directors of Nursing (ADONs), and Staff Development Coordinators (SDCs), we offer three tiers of service for the Retention Success System™, all aimed at improving staff-wide engagement and performance while reducing turnover.

Tier 1: Self-Guided

  • EngagementAudit tool
     

  • Retention Success System Book (including easy to implement improvement initiatives and worksheets for every engagement point)
     

  • Retention Blueprint Guidebook
     

  • ​Empowers a nurse leader to measure, act, and track—independently

Tier 2: Implementation Coaching

  • All Tier 1 deliverables
     

  • Eight 1:1 coaching sessions via Zoom over eight weeks
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  • Guided course-correction, unlimited email & phone support
    ​

  • Summary Review and follow-up EngagementAudits for continued monitoring and performance improvement

Tier 3: Regional Partnerships

  • Baseline audits & coaching for multiple facilities
     

  • Group sessions to share learnings and set new benchmarks

Tiers of Service

Your Free Offer

Schedule a no-cost, no-obligation Self-EngagementAudit today to see how the diagnostic part of our Retention Success System works

 

  • See how the diagnostic tool uncovers engagement gaps, then preview a targeted improvement initiative to understand exactly how we’ll boost your nursing staff engagement and retention 20-40% in just eight weeks—guaranteed.
     

  • Schedule your self-EngagementAudit and get started on the path to better staff engagement and retention today.

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